Terms of Service

1. Acceptance of Terms

By accessing and using Routa TMS, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Services Description

Routa TMS provides a platform for booking intercity transportation services. Our services include:

• Online booking of bus and vehicle seats
• Trip management and scheduling
• Electronic ticketing and boarding passes
• Payment processing for travel services

3. User Accounts

To use certain features of our platform, you may need to create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to provide accurate and complete information when creating your account.

4. Booking and Payments

All bookings are subject to availability and confirmation. When you make a booking, you agree to pay the applicable fare and any additional fees. Payments are processed securely through our payment partners. Prices may vary based on route, timing, and seat selection.

5. Cancellation and Refunds

Cancellation policies vary depending on the type of booking and the time of cancellation. Refunds, when applicable, will be processed according to our refund policy. Please review the specific cancellation terms at the time of booking.

6. User Conduct

You agree to use our services only for lawful purposes. You must not:

• Provide false or misleading information
• Attempt to gain unauthorized access to our systems
• Interfere with the proper operation of our platform
• Use our services for fraudulent purposes

7. Travel Policies

Passengers are required to arrive at the terminal at least 30 minutes before departure. Valid identification must be presented when boarding. Luggage allowances and restrictions apply as specified at the time of booking.

8. Limitation of Liability

Routa TMS acts as an intermediary platform connecting passengers with transport operators. While we strive to ensure safe and reliable services, we are not liable for delays, cancellations, or incidents that occur during travel. Our liability is limited to the extent permitted by applicable law.

9. Modifications to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting to our platform. Your continued use of our services after any changes constitutes acceptance of the new terms.

10. Contact Information

If you have any questions about these Terms of Service, please contact us at support@routatms.com or through our customer service channels.