Frequently Asked Questions
Find answers to common questions about using the platform
Routa TMS is a transport management system that makes intercity travel seamless and comfortable. You can book bus and vehicle seats, manage your trips, and travel with confidence. Our platform connects passengers with reliable transport operators across Nigeria.
While you can browse available trips without an account, you will need to create an account to complete a booking. Creating an account is free and quick - just provide your email address, name, and create a password. Having an account also allows you to manage your bookings, view booking history, and receive booking confirmations.
To create an account, click on "Sign Up" or "Register" on the homepage or login page. Fill in your details including your full name, email address, phone number, and create a secure password. After registration, you'll receive a confirmation email. Once verified, you can start booking trips immediately.
You can book a trip in two ways: 1) From the homepage, use the "Book a Trip" form to search for available trips by selecting your origin, destination, and travel date. 2) If you have an account, log in and go to the "Book a Trip" section in your dashboard. Browse available trips, select your preferred seats, enter passenger details, and complete the payment to confirm your booking.
We accept various payment methods including credit/debit cards, bank transfers, and mobile money. Payment options may vary depending on your location. All payments are processed securely through our payment gateway. You can also pay at the terminal for some bookings, depending on the operator.
Check-in is done at the terminal before departure. Please arrive at least 30 minutes before your scheduled departure time. Bring a valid ID and your booking reference number (sent to your email or available in your dashboard if you have an account). Present these at the check-in counter to receive your boarding pass.
Yes, you can book trips for other passengers. When booking, you'll be asked to provide passenger details including name, phone number, and any special requirements. Make sure to enter accurate information for all passengers as it will be used for check-in and identification.
If you have an account, log in to your dashboard and navigate to the "Booking History" or "Bookings" section. This will show you all your past and upcoming bookings with details including trip dates, routes, booking status, and payment information. You can also view booking confirmations sent to your email.
Yes, you can manage your bookings through the "Manage Booking" section in your dashboard (if you have an account) or by using the booking reference number on the homepage. You can cancel or modify your booking depending on the trip status and cancellation policy. Please note that cancellation fees may apply based on the timing of your cancellation. Check the specific terms at the time of booking.
Your booking reference number is sent to your email immediately after booking. If you have an account, you can also find it in your dashboard under "Bookings" or "Booking History". If you booked without an account, check the confirmation email sent to the email address you provided during booking.
If you forgot your password, click on "Forgot Password" on the login page. Enter your email address and you will receive instructions to reset your password via email. Make sure to check your spam folder if you don't see the email. The reset link is usually valid for a limited time.
If you have an account, log in to your dashboard and go to "Settings". From there, you can edit your personal details, contact information, and change your password. Make sure to keep your information up to date, especially your phone number and email, as these are used for booking confirmations and important notifications.
The dashboard provides various features depending on your account type. For passengers: book trips, view booking history, manage bookings, and update profile settings. For staff/administrators: manage trips, vehicles, drivers, routes, terminals, process check-ins, view payments and reports, and manage users. All features are accessible after logging in.
You can contact our customer support team through multiple channels: Email us at info@routaev.com, call us at +2347051339964 or +2347062017619, or use the live chat feature on our website (if available). Our support team is available to help with bookings, account issues, cancellations, and any other inquiries.